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Tyler Technologies provides software for all types of government purposes. Looking for mobile device management solutions led them to a cooperation with the Finnish company Miradore, which is specialized in solutions for managing, securing and controlling IT devices.
When searching for options for mobile device management, Brian McGonagill, Product Manager for Incode Public Safety of Tyler Technologies, found out about Miradore. His division focuses on public safety software, which includes law enforcement, fire and emergency medical services.
– We were searching for simple mobile device management solutions for our law enforcement and safety offering, both for our clients to control their devices, and for us to use for application deployment. Miradore provides that for us, McGonagill explains.
“Miradore really stands out when it comes to ease of use. I can easily show the clients how to utilize the system that controls their devices.”
When choosing the mobile device management provider, one of the key aspects was licensing. Miradore offers a flexible model that Tyler Technologies can adjust to meet their current needs.
– Other vendors wanted you to buy licenses and badges, whereas Miradore offered the opportunity to buy licenses for just what we needed.
The partnership with Miradore has improved deployments, reduced the number of support calls and made cost savings to clients and Tyler Technologies. McGonagill is especially pleased with the usability of the system.
– Miradore really stands out when it comes to ease of use. I can easily show the clients how to utilize the system that controls their devices, McGonagill says.
McGonagill is satisfied with the overall user experience, and the company has always received customer service and support from Miradore when needed.
– The customer service is top-notch. Any time I’ve had a question I’ve got an answer in less than an hour. It’s just impressive to get that kind of quality of service from a vendor these days, McGonagill concludes.